Terms and Conditions

Last Update: 27.11.2025

Table of Contents​

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• DEFINITIONS

• GENERAL PROVISIONS

• SEARCHING FOR RENTUJEMY LISTINGS

• RESERVATION OF RENTUJEMY LISTINGS

• RULES AND REGULATIONS FOR GUESTS

• CHECK-IN AND CHECK-OUT RULES

• CANCELATION OF RESERVATION AND REFUNDS

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DEFINITIONS

RENTUJEMY – Rentujemy Sp. z o.o., registered in Warsaw, Poland, together with its 100% subsidiary R J M Y Vacation Home Rental LLC, registered in Dubai (United Arab Emirates).

Client lub Guest - a natural or legal person with legal capacity within the meaning of the Civil Code, entering into a contract with RENTUJEMY.

Listing is a description or offer of accommodation available for rent. It contains all the relevant information that potential guests should know before making a reservation. The purpose of a listing is to present the offer in a clear, attractive, and detailed manner.

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Accommodation used refers to a situation where a reserved Listing was prepared, blocked, and available exclusively to the Guest, even if the Guest did not physically use it, did not stay there, did not check in, or left the property before the planned end of their stay. Nevertheless, the reservation blocked the possibility of renting the property to other people.​

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GENERAL PROVISIONS

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RENTUJEMY declares that it is authorized to provide temporary rental services for apartments and houses for short-term stays by Guests.

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Dear Guests, by staying with us, you accept our terms and conditions.

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The Terms and Conditions set out the conditions under which apartments can be booked and rented, as well as the conditions of stay. These Terms and Conditions form an integral part of the booking.

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SEARCHING FOR RENTUJEMY LISTINGS

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You can search for RENTUJEMY Services using criteria such as listing type, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance takes into account factors such as price, availability, reviews, customer service and cancellation history, popularity, previous trips and saved listings, listing requirements (e.g., minimum or maximum number of nights), and more.

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RESERVATION OF RENTUJEMY LISTINGS

When you book a Listing, you agree to pay all fees for your reservation, including the Listing price, applicable fees such as the RENTUJEMY service fee, taxes, and other items specified when finalizing your reservation (collectively, the “Total Price”). If you choose to pay in a currency other than the currency set by RENTUJEMY for its Listing, the price displayed to you is based on the exchange rate determined by us.

You also agree that RENTUJEMY, through the STRIPE payment service or another payment service, may charge the Payment Method (as defined in the Payment Terms) used to reserve the Listing in order to collect amounts due under the Claim for Compensation.

When you receive your booking confirmation, the contract for the Service (“Booking”) is concluded directly between you and RENTUJEMY. By making a Reservation, you agree to the terms of the agreement. The terms of the agreement include these Terms, all terms of the Reservation, including but not limited to the cancellation policy, and any other rules, standards, policies, or requirements set forth in the Listing or during the completion of the Reservation that apply to the Reservation. It is your responsibility to read and understand these terms of agreement, including these Terms and all terms of the Reservation, including all rules, standards, policies, and requirements before making a Reservation for a Listing.
Reservation of Listings is a limited license to enter, occupy, and use the Listing. RENTUJEMY reserves the right to re-enter the Listing during your stay, to the extent that: (I) it is reasonable, (II) it is permitted by your agreement with RENTUJEMY, and (III) it is permitted by applicable law. If you remain after check-out, RENTUJEMY has the right to order you to leave in a manner permitted by applicable law, including by imposing reasonable penalties for extending your stay. You may not exceed the maximum number of Guests permitted.

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RULES AND REGULATIONS FOR GUESTS

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The guest declares that they accept these terms and conditions and undertake to comply with the provisions contained therein.

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Failure to comply with the rules and regulations may result in immediate termination of the lease and removal of the Guest and accompanying persons from the Listing without the right to a refund for the stay and with additional charges.

 

1. The property is rented on a daily basis for accommodation purposes.

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2. The day of stay in the apartment lasts from 3:00 p.m. to 11:00 a.m.

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3. Guests must check out by 11:00 a.m. If guests wish to extend their stay beyond the period specified on the day of arrival, they should notify RENTUJEMY in advance and pay a late check-out fee. Requests will be considered as far as possible. An additional fee may apply for extending your stay.

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4. Leaving the apartment after 11:00 a.m. without prior agreement is the same as starting another day, for which RENTUJEMY has the right to charge the guest.

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5. Early departure of the Guest, for reasons beyond the control of the apartment owners, does not entitle him/her to claim a refund for unused services.

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6. On the day of departure, keys must be left in the key safe. In the event of loss, breakage, or any other circumstance that renders them unusable, a fee of PLN 250 per item will be charged. This applies to all types of keys provided to guests, as well as access cards, garage remote controls, and other tools providing access to the rented property. 

                                                                                                                                                  

7. Guests are required to observe quiet hours from 10:00 p.m. to 7:00 a.m.

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8. Parties are strictly prohibited in the apartments. If a party is organized, Rentujemy will charge the guest PLN 1,000.

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9. Smoking cigarettes, tobacco products, and other stimulants is strictly prohibited throughout the entire apartment and utility rooms (kitchen, bathroom, hallway, staircase). If the smell of the above-mentioned substances is detected, RENTUJEMY will charge the guest PLN 750 for odor removal.

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10. Guests are required to observe the rules of good neighborliness, keep the premises, stairwells, and the building clean, and maintain the rented apartment in good condition.

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11. The apartment may not be used for any purpose other than residential, and in particular for conducting any business activity. It is not permitted to register a business or other activity in the apartment, especially one involving receiving customers. 

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12. The apartment may not be sublet to third parties or made available to them in any form.
 

13. Prohibition of publishing photos of the apartment on the Internet. For each instance of sharing photos of the apartment, RENTUJEMY will charge a fee of PLN 250.

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14. The Guest should immediately inform RENTUJEMY about any faults that arise in the apartment during their stay. All faults reported later than on the first day of the stay will be charged to the current Guests.

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15. The guest of the apartment accepts full financial responsibility for any damage or destruction caused to any equipment located in the apartment.

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16. The guest is obliged to immediately report any damage caused by him during his stay and to cover the cost of such damage.

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17. Each time you leave the Apartment during your stay, you are required to secure it by closing the entrance door and windows, as well as by turning off the hob, oven, and other electrical appliances. After placing the keys in the safe, change the code.

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18. It is forbidden to violate fire safety and occupational health and safety regulations.

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19. In the event of unforeseeable circumstances whose effects cannot be immediately remedied, RENTUJEMY undertakes to provide a replacement listing similar to the originally booked apartment, if available. If no apartment is available, RENTUJEMY has the right to cancel the reservation.

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20. RENTUJEMY is not responsible for any inconveniences during your stay related to: construction or finishing works that may be carried out on the premises where the apartment is located, or interruptions in the supply of utilities.

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21. RENTUJEMY is not responsible for items left in the apartment.

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22. RENTUJEMY shall not be liable for any claims in the event of accidents.

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23. Theft of items included in the apartment furnishings will be reported to the appropriate authorities and punished financially. For theft of items, the guest will be charged twice the value of the item, plus an administrative fee of PLN 500.

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24. The guest undertakes to take care of the premises entrusted to them and to return them in an undamaged condition. The customer accepts full financial responsibility for any damage caused to the apartment and the building in which the premises are located.

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25. The number of guests cannot exceed the number declared in the reservation and the maximum number of guests specified in the apartment description.

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26. RENTUJEMY reserves the right, in cases of sudden malfunctions or other unforeseen circumstances, to shorten the reservation and refund the funds for unused accommodation.

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27. In the event of any conflicts or disputes related to the reservation, the Guest should first contact RENTUJEMY directly using the available support channels (e-mail, telephone, message via the portal). RENTUJEMY undertakes to make every effort to resolve the issue in a manner satisfactory to both parties.

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28. RENTUJEMY reserves the right not to hand over the keys to persons under the influence of alcohol or intoxicating substances, or persons behaving aggressively and causing a direct threat to other persons and property. Rentujmy.pl has the right to terminate the lease with immediate effect and remove the Guest from the apartment along with accompanying persons without the right to a refund for the remaining lease period.

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29. In the event of a violation of certain rules of the regulations, we reserve the right to terminate the lease with immediate effect and remove the Guest and accompanying persons from the Apartment.

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30. If, as a result of disturbance caused by Guests, a representative of RENTUJEMY is called to the Apartment or the Municipal Police or Police are called to intervene, Rentujemy.pl shall be entitled to immediately remove the guest and accompanying persons from the Apartment and at the same time shall have the right to charge the Guest a penalty of PLN 750.

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31. Cancellation policies depend on the selected offer. Details can be found in the booking confirmation, which is generated each time by the portal through which the booking was made.

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32. Rentujemy is not responsible for any property left in our facilities.

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33. The personal data protection policy of Rentujemy sp. z o.o. is available on the website: www.rentujemy.pl

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34. The law applicable to disputes between the guest and the customer is Polish law. Any disputes shall be settled amicably, and in the event of disagreement, the competent court shall be the court competent for the Lessor's registered office. In matters not covered by these regulations, the provisions of the Civil Code shall apply.

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Any matters not covered by these regulations shall be governed by the provisions of the Civil Code.

CHECK-IN AND CHECK-OUT RULES

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1. The customer is expected to arrive at the apartment/house on the first day of their stay specified in the reservation, at the time agreed with the Company/Manager, unless otherwise agreed with the Company/Manager when making the reservation.

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2. The customer should vacate the apartment/house by the time specified by the Company/Manager on the day of departure, unless otherwise agreed with the Company/Manager when making the reservation or during the stay.

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3. The customer will receive the keys to the apartment/house
after all reservation fees have been paid in advance and
after the deposit has been paid (charged in selected cases, depending on the risk assessment of the reservation).

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​4. Only one set of keys is available for each apartment/house.

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5. Check-in and check-out of the Customer in the apartment/house is contactless.
After full payment for the reservation, the Customer receives check-in/check-out instructions from the Company/Manager by email to the address provided in the reservation form or via the reservation platform, on the date of check-in and after full payment for the reservation.

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6. The basis for registering a Guest at the Facility is to send a photo or scan of an identity document with a photograph confirming the guest's identity and to complete and sign an electronic registration card. If the Guest refuses to present an identity document in a manner enabling check-in or refuses to complete or sign the registration form, the Company has the right to refuse check-in.

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7. On the day of check-out, the Customer is required to leave the keys to the apartment in the appropriate place, in accordance with the instructions sent by the Company/Manager. The same rule applies to remote controls and parking cards (if they have been made available to the Customer). Failure to comply with this rule may result in the Customer being charged for all costs incurred by the Company in this respect.​​​

 

CANCELATION OF RESERVATION AND REFUNDS

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If you cancel your Reservation, the refund amount is determined by the cancellation policy of the Listing that applies to that Reservation.

However, in some situations, other policies take precedence and determine how much you will be refunded.

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In the following situations:

 

• Cancellation of direct bookings

  • ​​​In the event of cancellation, the amount refunded to you may be reduced by the cost of the payment system used to make the booking and the amount of any discounts applied when making the booking.

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• Failure to fulfill a reservation by RENTUJEMY

  • ​In the event that RENTUJEMY is unable to fulfill your reservation in the booked Listing or in a Listing of similar standard (e.g., due to double booking), you may be entitled to a partial or full refund, in accordance with the Rebooking and Refund Policy.

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• Missing key amenities

  • If key amenities are missing from your booked Listing, you must notify RENTUJEMY by the end of the check-in day by sending an email or direct message to RENTUJEMY. Reports of missing amenities after the first day of check-in may not be accepted. Essential amenities include: hot water, electricity, working lighting, and sanitary conditions, heating or air conditioning (if specified in the Listing).
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In the event of a report of a lack of key amenities, the following conditions apply:

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• RENTUJEMY undertakes to retrofit the apartment/resolve the defect in missing key amenities within 24 hours of notification

• If it is not possible to provide additional equipment, RENTUJEMY will offer to change the listing to an apartment of a similar standard that provides all key amenities, or to cancel the reservation outside of the applicable cancellation policy, with a refund for unused nights.

• In the case of payment for an Advertisement made directly through the RENTUJEMY.COM portal, for each day that the problem remains unresolved, you may be entitled to a 20% reduction in the rental price (excluding cleaning costs), starting from the day the problem was reported, if no weekly or monthly discount or special offer was applied to your booking.

• For reservations made through external portals where RENTUJEMY does not collect payments directly, refunds are processed exclusively by the booking portals responsible for collecting payments.

• For reservations made through external websites, the terms and conditions of those websites also apply.

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ADDITIONAL SERVICES

If you cancel or do not use additional services you ordered, refund is not possible.

Below you can find examples of them:

• Baby Cot Order

• Additional Cleaning

• Listing preparation for earlier check-in

Cancelation of reservation by RENTUJEMY

RENTUJEMY has the right to cancel a reservation in the following situations, with a refund for unused days:

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• After the reservation has been made, if relocation is impossible due to a threat to the health of the Guest, RENTUJEMY employees, or other RENTUJEMY guests. An example would be the detection of pests (e.g., bedbugs) or other sanitary hazards that could cause the spread of disease. In such cases, RENTUJEMY will take measures to minimize the risk and ensure the safety of all persons on the premises.

• In situations where events of force majeure occur, such as natural disasters (e.g., floods, earthquakes), fires, strikes, acts of war, or other events that prevent the fulfillment of the reservation in accordance with the terms of the agreement. RENTUJEMY reserves the right to cancel reservations in order to protect the health and safety of Guests.

• In the event of a serious technical failure in the facility, such as damage to the electrical, plumbing, or heating/air conditioning systems, which prevents the safe use of the apartment. If it is not possible to repair the fault in a timely manner or to provide alternative accommodation of an equivalent standard, the reservation may be canceled.

• If a Guest grossly violates the rules applicable at the facility, such as the smoking ban, disturbing the peace of other residents, or other serious violations of the regulations that may adversely affect the comfort and safety of other Guests and employees. In such cases, RENTUJEMY may decide to cancel the reservation without the obligation to relocate.

• If, after check-in, it turns out that the property does not have key amenities that were guaranteed in the Advertisement, and their absence cannot be remedied within 24 hours. In situations where the Guest does not agree to relocation to another apartment of a similar standard, RENTUJEMY may cancel the reservation and refund the full amount for unused nights.

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Complaint Procedure

The guest has the right to file a complaint in accordance with the RENTUJEMY complaint procedure:
Complaints should be submitted in writing within 14 days of the end of the reservation and should include: The amount of the claim (specifying the amount of the claim, if applicable) and Justification (a detailed explanation related to the General Terms and Conditions of Service of RENTUJEMY that justify the complaint).
E-mail for submitting complaints: [claims]@[rentujemy].pl